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ECommerce Customer Relations
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| History |
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Our client, a startup technology company
partnered with a major national reseller of computer products,
contacted DSI to design and implement an online tracking system to
complement their service-oriented approach. The system needed to
provide functionality that would allow for field personnel to interact
with internal staff members. In addition, the website also required a
functionality that would allow for consumers and resellers to access an
electronic store. The electronic store provides a real-time interface
to the online order system of a major national information technology
fulfiller.
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| Results |
In order to meet their needs, DSI spent
time with the management of the startup company to identify key pieces
of the system architecture and to document specific system rules and
business processes. To document the business logic and processes, DSI
developed a series of diagrams using Microsoft? Visio and Visio 2000
applications. These flow charts helped DSI and our software architects
create a unique system with multiple graphical user interfaces
accessible in a variety of mediums.
In addition, DSI was
required to build an interface that would allow data to pass through
between the legacy AS400 accounting system of the national reseller and
the new web-based system. Working with the Local MIS team, DSI has
designed a database system that allows Local MIS staff to track and
monitor all activity for Local MIS and its members. The database
collects information from multiple graphical user interfaces built into
Active Server Pages built with Visual Basic.
Our client was able
to deploy a fully functional customized Customer Relationship
Management system that included e-commerce functions. The site features
a variety of interfaces and a sophisticated profiling system that
allows users to maintain certain facets of their profile while others
must be updated by our client's staff. |
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Technology 